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Surprising lessons from a hotel in Rotterdam (Video)

May 11, 2019


We visited Rotterdam citizenM hotel and were struck by the business lessons to learn from this hotel chain.  This is at the core of Comotion's ethos - which is driving technology that brings truly sustainable change to business models.  citizenM is a great example of innovation and technology that is woven into the fabric of the client offering.  The key lessons we learnt from citizenM are:

 - The importance of integrity of experience

 - Execution, Execution, Execution

 - The human touch: Humans need to do what humans do best, and computers should do what computers do best

 - Brand consistency: Your brand needs to be woven through the experience


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